"Happy or it's replaced"
You're not happy with the product? Here's how to return it.
We understand that you might simply not like what you see once you get it. No hard feelings - Happy or it's replaced.
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us. BrotherNatureCo.com reserves the right to charge a handling fee on all returned products.
1. All products must be returned in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact us via email and obtain a "Product Return" form that must be included with your package.
2. Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
Returning for replacement and refund
1. Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.
2. Non Quality Issues:
If a customer returns a product, within 7 days after receiving it, for non quality reasons, we will offer an 85% refund.(15% is for the shipping fee which cannot be returned)
Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.
Canceled orders (Before Processing)
If an order is canceled before it is processed for shipping, there will be no costs incurred.
Wrong Item Delivered
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.